INFINITI of Birmingham Customer Reviews
INFINITI of Birmingham went above and beyond to make this buying experience what they should be, quick and easy. Mark and Tiffany were great to work with and felt like family! I highly recommend anyone looking for a new or used INFINITI to go and see them.
The experience of buying my dream car was great. My salesman was very nice, respectful and and answered every question, in fact everyone I dealt with was awesome. I highly recommend Infinity of Birmingham and ask for Gerald Cooper he will treat you right!!!
We have had a great experience so far with INFINITI of Birmingham!! Loving my new QX80
If you’re ever in Birmingham, Alabama and need or thinking to purchase a vehicle please stop by INFINITI and see Jacorius Jenkins. Jacorius was super helpful, patience and a top tier sales consultant.He answered every question we had or even questions we didn’t think to ask about the vehicles.I really appreciate great sales consultant like Jacorius
Keon Pettway has given my husband and I the best customer service as we purchase our QX65 for our anniversary. Thanks Keon!
Great service!!! Our salesman Keon Pettway did wonderful job!!!!!!!! Thank you for your customer service!!!!
Worked with Tiffany Williams and she was amazing and kind. She was very knowledgeable in helping us set up our vehicle and making sure we felt comfortable with our purchase. If you are looking for a great sales person at INFINITI please go see Tiffany, you won't be disappointed. Thanks for a great experience Tiffany!
Love our new INFINITI QX60 If you want a vehicle.GO HERE NO hassel! Shout out to JJ and Mark for their professional and a pleasant buying experience! The most friendliest, knowledgeable team with NO and I mean NO stress!!
Amy Corretti is a great service advisor and the work is always done in a timely manner.
I had an excellent experience purchasing my 2023 INFINITI Q60 from Tiffany Williams at INFINITI of Birmingham. From the beginning, Tiffany was incredibly nice, friendly, and welcoming—she treated me and my wife more like family than just another customer.
What impressed me most was her patience and understanding. She respected my time, my money, and what I wanted, without making me feel pressured or rushed. She took the time to answer my questions and made sure I was comfortable throughout the entire process.
Tiffany made buying my Q60 an enjoyable and stress-free experience.
Thank you, Tiffany, for taking such great ... Read More Google - Sep 21, 2026
Love my new Infinity! JJ was very friendly and helpful!!
If you are looking for a new or used car, you need to ask for Michael Lee. He will make sure the process of buying a new car is a pleasant experience.
INFINITI of Birmingham is the only INFINITI dealership I will shop a new or used INFINITI. This is my second purchase at this dealership & the experience was top notch! My salesman, Michael Lee, really knew his stuff & has contacted me several times to ensure everything was going smoothly. I will definitely recommend them to others!
I had such a great experience purchasing my car! From the moment I arrived, Michael Lee was incredibly helpful, friendly, and professional. He made the entire process easy and stress-free and never once made me feel pressured or rushed into making a decision. He was very knowledgeable, answered all of my questions, and genuinely cared about making sure I was happy with my purchase. I truly appreciate how smooth and enjoyable he made the whole experience. I absolutely love my new car and would highly recommend Michael and INFINITI to anyone looking for a vehicle!
Michael Lee helped me get the best deal possible on a four runner. The buying process with him was seamless! He had all the paperwork ready when I got there, saving me tons of time! Everyone at the dealership was super friendly and welcoming! I couldn’t recommend him or this dealership more!
Michael Lee was very helpful in walking us through the process of buying our new INFINITI Things have changed since we bought a car and he made it a pleasant experience.
Everyone at the dealership was super friendly and welcoming! They are truly an honest dealership that wants the best for you! Michael Lee, my sales consultant truly made my car buying experience memorable. He was never pushy and 100% transparent with me throughout the whole process. He was able to get me in the exact 4Runner I wanted. He also had everything ready to go by the time I got to the dealership saving me loads of time. This is truly a no hassle dealership, and I will be using them and Michael for all of my future car purchases!
Good customer service i really like tiffany william the way that she helping me to buy a new qx 80
INFINITI of Birmingham was great. The salesman, Michael Lee was FABULOUS. He was so helpful and knowledgeable. if you are looking for a car and want a great experience, go see Michael Lee.
My wife and I were looking at new cars. I stopped by INFINITI of Birmingham and it turned into a great experience. I was introduced to Michael Lee. He listened to what we were looking for, took his time to explain things and never “pressured” us to buy a car. He was more than patient while answering questions and ended up with us buying a car from him. Michael Lee is the guy to see at INFINITI of Birmingham.
INFINITI of Birmingham was a great experience. Michael Lee, was even better. He was very knowledgeable and helpful in all aspects of the dreaded car buying experience. Michael was honest and never pushy. He patience and kindness are amazing
Ke'on truly went above and beyond to make sure my experience at Infinity Birmingham was one to remember. This was my first vehicle purchase and everything went smooth from the moment I stepped into the dealership! Everyone's professionalism and expertise truly made this a wonderful experience! I can't thank Ke'on and the team at Infinity Birmingham enough for my new ride and beating the rate from my credit union!
Micheal Lee at INFINITI of Birmingham was so nice and funny! I enjoyed working with him! His personality made me super comfortable during my car buying experience. Very knowledgeable, but never pushy! If you’re in the market of a new or used vehicle, check out INFINITI of Birmingham and ask for Michael Lee!
I had been going through the car search for about 2yrs almost before I finally was able to lock one down.
My dad and I ventured to various dealerships around Birmingham and Hoover to no avail before he found a car at the INFINITI lot.
That car ended up not working out for me but Mr. Tra Perry had another one up his sleeve.
With the help of my dad and the Infinity team, I was able to seamlessly lock down my new car. And I thank God for the process [of searching] to be over! Lol
Mr. Perry was ... Read More Google - Sep 13, 2026
⭐⭐⭐⭐⭐ Exceptional Customer Service — Truly Went Above and Beyond!
I cannot say enough wonderful things about JJ Jenkins and Mark Mitchell and the exceptional customer service they provided to my family and me. From the very beginning, they treated us with kindness, patience, compassion, and genuine concern. What stood out the most was that we never felt like we were simply customers making a purchase — we felt like people who truly mattered.
JJ and Mark took the time to listen to us, understand our needs, answer every question we had, and make sure we were comfortable throughout the entire process. They ... Read More Google - Sep 12, 2026
This was the first vehicle I've ever purchased and Keon Pettway took care of me the entire time throughout the process. The entire team beat my rate that was offered to me by my credit union as well! Can't thank the Keon and the team enough for all the help!
I got the pleasure of working with Michael Lee at INFINITI of Birmingham. He was knowledgeable and kind. Never, at any point, was he pushy or "sweetly demanding" as some salesman are. He was like " it's your money and I'm here to help you choose what works for you!" I love that! If you're looking for a great experience, go to Infinite of Birmingham and ask for Michael Lee!
I had the best experience at INFINITI of Birmingham. Michael Lee made my buying experience pleasant and enjoyable! If you need to buy a car new OR used. Give INFINITI of Birmingham a try and ask for Michael Lee!!
Excellent service from Travoris Perry! He was incredibly professional and made me feel very welcome the entire time I was at the dealership. I’m thrilled with my experience and highly recommend working with him and everyone else at the dealership.
We had such a great experience purchasing our vehicle (2026 QX80)! A huge shoutout to our salesperson, Gerald, and the General Manager, Joel. They took the time to help us find exactly the car we were looking for, offered very competitive pricing, and answered every question we had along the way.
Buying a car can easily feel stressful and overwhelming, but they made the entire process incredibly easy and had us in and out without feeling rushed or pressured.
What has impressed us even more is the service after the sale. Since purchasing our vehicle, we’ve received multiple follow-ups just ... Read More Google - Sep 10, 2026
Mr. Regi Palmer is the best! He always goes out of his way to help me and my family with all of our car purchases. He’s so kind and sweet, i wouldn’t go to anyone else but him!
Another great experience with Reggie. Great dealership with a great staff. This was my 4th vehicle bought here from Reggie in the past 2 years and all experiences have been phenomenal.
My experience at INFINITI of Birmingham was an exceptional experience thanks to Mr. Keon Pettway. The 1st time we pulled onto the lot Mr. Pettway was going on a break & he dropped everything that he was doing to help us. Although we didn't purchase a car that day we told Mr. Pettway that we would be back to purchase a car. My wife & I got sick & it took us longer to return than expected. Today we returned for the 3rd time & immediately ran into Mr. Pettway at the door & he remembered us immediately greeting ... Read More Google - Sep 5, 2026
My husband and I took our time making our purchase. We shopped around for a few months looking for the perfect car for us based on our family needs. We met Ke’on a couple months ago. His pristine knowledge, gracious patience, and supreme customer service skills brought us back to INFINITI of Birmingham once we visited several dealerships and brands. Ke’on made this choice easy… he is not only the best salesman of IoB but the best we’ve encountered over our entire shopping experience across multiple dealerships!
It was a pleasure being a customer with INFINITI.
Regi Palmer sold me a beautiful INFINITI QX 55 today. He was an exceptional salesman. He explained all the features of the vehicle, made sure I felt comfortable navigating it on the road, and answered all of my questions professionally. Regi made the car buying experience stress-free and I couldn’t be happier. I would recommend him to any person looking to purchase a new car. INFINITI of Birmingham ROCKS!
Great Service! I especially love the concierge pickup from my home! 10/10
My husband and I happily purchased a car from this dealership and Michael Lee. Michael was patient and courteous, helping us navigate the process from start to finish. Would recommend him to friends and family.
Enjoyed buying from this dealership. Smooth process. Courteous staff. Accommodated service dept questions before purchase.
Trey was beyond knowledgeable, professional and customer oriented. We highly recommend this dealership.
I do not even know where to begin; we had such an amazing experience from start to finish with our purchase. We worked with Tiffany Williams, and to say she was top-notch is an understatement. When we arrived, she was on her way to do something and literally stopped to assist us without hesitation. You can tell that she takes pride in her job and truly cares about her customers and their experience. She was professional and down-to-earth; she listened to our needs and did not do all the back-and-forth that one would typically experience. She truly went above and ... Read More Google - Aug 29, 2026
Ke'on was so professional and respectful on listening to what I wanted in my vehicle. He showed me options and got me in the exact vehicle I wanted and as quickly as possible!
Ke'on was absolutely amazing with working with financies and professionalism in getting us in a new vehicle today! He listened and got exactly what we wanted.
Great experience! So satisfied with my car and my salesman, Jason Dudley! Financing was easy and the whole process was very user friendly!
Regi Palmer was the best help when we bought our QX80! He made everything easy and he was so accommodating! I highly recommend him when buying a car at INFINITI of Birmingham!
Regi Palmer was so helpful and made our car buying experience at INFINITI of Birmingham easy! He was so accommodating and we would definitely buy another car with him! Highly recommend!
I highly recommend Reginald Palmer at INFINITI of Birmingham. From beginning to end, Reginald was professional, patient, and genuinely focused on making sure my wife got exactly the vehicle she wanted. Buying a new vehicle can be stressful, and my wife wanted to make sure she was making the right decision. Reginald never rushed or pressured her. He listened, answered all of our questions, gave us the time we needed, and patiently worked with us until everything came together. What stood out most was his attitude throughout the entire process. He was courteous, knowledgeable, and extremely patient. He made sure ... Read More Yelp - Aug 27, 2026
I highly recommend Reginald Palmer at INFINITI of Birmingham. From beginning to end, Reginald was professional, patient, and genuinely focused on making sure my wife got exactly the vehicle she wanted.
Buying a new vehicle can be stressful, and my wife wanted to make sure she was making the right decision. Reginald never rushed or pressured her. He listened, answered all of our questions, gave us the time we needed, and patiently worked with us until everything came together.
What stood out most was his attitude throughout the entire process. He was courteous, knowledgeable, and extremely patient. He made sure ... Read More Google - Aug 27, 2026
I’ve purchased at least 30 cars In my life and I must say hands down there is no salesman that can compare to Mr. Regi Palmer… The entire experience was phenomenal and he even goes above and beyond to make sure your experience is A-1. Even dealing with Mr. Mark and the guy in financing, made you feel as if you are family and you’ve made the right choice! My Qx80 was in phenomenal condition and I can’t wait to be able to purchase my next vehicle from Regi! If you want quality and care INFINITI Birmingham is ... Read More Google - Aug 26, 2026
Had the best buying experience with Regi! Highly recommend!
Tiffany Williams was excellent! She went above and beyond to provide the best buying experience we have had with a vehicle and salesperson! She was able to get everything lined up so that when we arrived at the dealership, we were only there for maybe an hour or a little over. I would recommend her for a great experience in a vehicle purchase.
Tiffany Williams was excellent! She went above and beyond to provide the best buying experience we have had with a vehicle and salesperson! She was able to get everything lined up so that when we arrived at the dealership, we were only there for maybe an hour or a little over. I would recommend her for a great experience in a vehicle purchase.
Very clean and accommodating to customers. Provided a great experience during our purchase. We will definitely use them again. Tiffany Williams was excellent! She went above and beyond to provide the best buying experience we have had with a vehicle and salesperson! She was able to get everything lined up so that when we arrived at the dealership, we were only there for maybe an hour or a little over. I would recommend her for a great experience in a vehicle purchase.
INFINITI of Birmingham is fantastic to deal with. Our salesman and the management team made the buying process very easy. And they went way above and beyond to help make our new QX60 a big surprise for my wife. Thank you very much.
INFINITI of Birmingham is excellent to work with. Our salesman, Michael Lee, along with the management team went above and beyond to help me give my wife the surprise of her life. Thank you!
Very smooth process to schedule appointment, test drive and then purchase our new QX60, and Michael Lee, our salesman, along with the management team went above and beyond to make it a surprise for my wife. Her reaction was priceless. Thank you.
Michael is a real class act. He not only sold me the exact vehicle my wife wanted but also went way above and beyond to make the experience a huge surprise for her. I'd buy a vehicle from this dealership and this young man again without hesitation.
Tiffany is a dedicated INFINITI team member. She made the process of purchasing my QX80 smooth and easy. She is thoughtful about her customers needs and makes sure you are aware of the possibilities. Tiffany is a rock star at INFINITI Birmingham
We had a great experience with INFINITI of Birmingham! The service was excellent, and I appreciated being able to complete the transaction electronically. Jacorius took wonderful care of us and was professional, attentive, and helpful throughout the entire process. Julius was equally helpful to get us set for tne road ahead. We truly appreciate them and highly recommend this dealership!
Posted
Brought my car for the 20k mile check up and they reminded me of a recall They offered to do it them and had me taken to my meeting Company vehicle and courteous young driver I received a notice the work was done and I returned to pick it up All work done and explained Excellemt Service
Tiffany Williams did a great job with our questions and was very professional. I highly recommend her.
She was very knowledgeable about everything. She was very helpful in my situation. I would definitely purchase from her again!!
Tiffany Williams was extremely professional, helpful, friendly, knowledgeable and made the process of purchasing a new car very easy. We highly recommend her! Thank you so much Tiffany.
I just had a GREAT experience with Ke’On at INFINITI of Birmingham purchasing my new (to me) car. The entire process was simple, timely and a pleasure. Ke’On took such good care of us throughout the entire process. I recommend reaching out to him with any of your car needs!
If you need any service work done on your INFINITI I would recommend you see Madison Harris. She is very knowledgeable about what needs to be done and will take care of it. Also Crue is the service manager and he will help also. I purchased my Q50 from Ray Alstine. Ray and all sales team members also get Five Star Reviews! ⭐️⭐️⭐️⭐️⭐️
Great place to go for service. Amy my service advisor kept me informed, thank you Amy.
Tiffany Washington is the best. I just purchased a 2023 infinity. She has a great personality and a great sense of humor. Thank you so much…
When I reached out to the sales department at Infinity of Birmingham regarding a vehicle I was interested in, salesperson Tiffany Williams guided me in the process of negotiating a deal with which I was very satisfied. She is knowledgeable, professional, and went above and beyond in assisting me. If you are looking for a new ride, I encourage you to reach out to Tiffany at Infinity of Birmingham. You will be glad you did! Walter Brown
Such a great experience with this dealership!! We love the entire staff.
The entire staff goes above and beyond to make the buying experience, a positive experience. We have nothing but good things to say about this dealership!! Tiffany was excellent in providing us with the vehicle walk through and is very detailed with explaining everything the vehicle has to offer!!
Best car buying experience and great staff as a whole. Everyone went above and beyond to make sure we got the best deal!
Everyone was very nice and friendly, especially Tiffany Williams my sales person. I appreciate their kindness.
I came from out of town to shop because we don’t have a local dealership.
Outstanding buying experience with INFINITI of Birmingham! From the ease of scheduling my appointment to the quick and professional communication, the process was first-class.
I especially appreciated receiving a personalized video showing the QX50 inside and out—not just the standard online photos. Michael, my salesman, also genuinely listened as I shared my research and comparable lower-priced vehicles, and he was willing to consider that information during our pricing discussion.
No unnecessary pressure—just professional communication, attentive service, and excellent follow-up after the purchase.
The QX50 is already a hit with family and friends—although everybody seems to enjoy a ... Read More Google - Aug 9, 2026
My experience with INFINITI of Birmingham was outstanding from beginning to end. The process started with the ease of scheduling an appointment and continued with a quick, professional response from Michael, my salesman. What especially impressed me was receiving a personalized video of the QX50 I was considering--inside and out. The online pictures were helpful, but the video provided another level of detail that demonstrated they were willing to put forth some extra effort before I ever arrived at the dealership. I also appreciated the willingness to listen. I had done my homework--and yes, I arrived with comparable vehicles and ... Read More Yelp - Aug 9, 2026
Jason Dudley is very professional and knowledgeable of the vehicles at INFINITI. He met my wife and I as we exited our vehicle with kindness. Showed us the vehicle that we were interested in. Didn't pressure us to buy anything. Showed us how to work all the features and reached out to us after the sale. I highly recommend Jason to any car buyer.
Gerald Cooper was my salesman and I can’t say enough good things about him. He knows his product, his demeanor is delightful and he did everything to make me feel comfortable. I’ve bought several cars at this dealership and the service continues to be 5 stars.
Gerald Cooper of INFINITY of Birmingham is an outstanding salesperson! He is a consummate professional who displays the utmost professionalism and integrity. If you are in the market to buy and want to purchase a vehicle, he is the person to visit. Gerald makes car buying a pleasant experience. I highly recommend checking him out. He takes customer service to the highest level!
EXCELLENT customer service from Keon Pettway. Took care of us every step of the process of purchasing our Nissan Rogue & did it all with a smile.
Wonderful customer service! JJ was amazing to work with and he had me in my beautiful Nissan Armada less than 2 hours of arriving and test driving!
Tiffany Williams gave us amazing and attentive customer service. The Birmingham dealership was very professional and a great experience!
Tiffany Williams provided an outstanding car-buying experience. She was consistent from start to finish, making us feel comfortable and valued throughout the process. She took the time to explain everything clearly and answered all of our questions about the QX60 I was interested in. I never felt pressured, and her professionalism, patience, and knowledge made the experience enjoyable. If you’re looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend Tiffany Williams!
Tiffany Williams gave us amazing and attentive customer service. The Birmingham dealership was very professional and a great experience!
Tiffany was incredibly consistent in keeping me updated on Infiniti’s modifications to the QX80 and also informed me about the upcoming QX65. She regularly checked in to ensure my satisfaction and inquired about my interest in a new vehicle. Her approach was never pushy or coercive, making me feel comfortable and valued as a customer. I appreciate her unwavering consistency and loyalty as a former customer. The entire process of purchasing the new QX80 with Tiffany was a fantastic experience.
I recently purchased a certified pre-owned INFINITI QX60 from INFINITI of Birmingham, and I want to take a moment to recognize my salesperson, Michael Lee.
I had been looking at several different vehicles and was taking my time trying to make the right decision. Michael was extremely patient with me throughout the entire process. He answered all of my questions, never pressured me, and gave me the time I needed to feel comfortable with my decision.
What really stood out to me was how professional and personable Michael was. He made me feel like he genuinely cared about helping me ... Read More Google - Jul 27, 2026
If you want a new or used vehicle ask for Gerald is great
Keon Pettway was fantastic and extremely knowledgeable. We had a great visit and purchase.
This is the 2nd QX80 we have bought from Tiffany. Our experience the first time was so great and we knew we only wanted to work with her for our most recent purchase. She is thorough, not pushy, honest, cares about your needs and makes sure you get what you want. If you are looking for an INFINITI, we would definitely recommend Tiffany Williams for the best overall experience.
I highly recommend INFINITI of Birmingham and will definitely go back! JJ was awesome and so knowledgeable and answered all my questions.!
Tiffany was very helpful in showing me the vehicle I was looking for. If you are in the market for a vehicle call on Tiffany.
Top Notch FIVE STAR SERVICE ‼️
The entire staff were professional, very helpful and knowledgeable of what they were doing. I love coming to INFINITI of Birmingham to have my vehicle serviced.
The staff is really nice and they all made sure that my husband and I enjoyed the visit. Our sales guy Mr Jenkins listened to me on what I was looking for and what I wanted in my vehicle. Thanks again
Reggie was very professional & a credit to his profession. It was hard not to do a deal with Reggie who was very down to earth and pleasant. He was very knowledgeable about the QX60 and other models. If I was in the market again I would ask for Reggie again. Best regards, Murry Vaughan MM
Ask for Tiffany, excellent sales experience
We had an amazing experience with Savannah! She was awesome! We drove from Mobile, AL, the vehicle we purchased was just as advertised online. Savannah went out of her way to make the process efficient, I am so happy with my vehicle!
Jacorius Jenkins was very helpful in helping me decide which model I wanted to go with. Very happy with the entire buying process. Will definitely recommend!