INFINITI of Birmingham Customer Reviews
JJ is going to make it happen. Great customer service, and will find you the best deal possible.
I had an amazing experience with Keon, he was very knowledgeable and informative on every step. He made the buying process very seamless. I would recommend using him for your next purchase.
I recently worked with Jason Dudley at INFINITI of Birmingham, and I couldn’t have asked for a better car-buying experience. From the moment I walked in, Jason was friendly, professional, and focused on what I actually needed rather than pushing me toward something I didn’t want.
Even after I drove off the lot, he followed up to make sure I was happy with my new vehicle and to see if I had any questions. It’s clear he genuinely cares about his customers.
If you’re shopping for an INFINITI in the Birmingham area, I highly recommend asking ... Read More Google - Nov 8, 2026
Fantastic buying experience from Jacorius at Infinity of Birmingham. Would deal with him again.
My experience at this location is always OUTSTANDING! I sincerely appreciate the professionalism from the staff! I’m always a satisfied customer!
Infinite, Jacorius Jackson has out done himself. Very very professional. We came to purchase a vehicle for our daughter / (granddaughter). I have nothing short of excellence to say about him. He’s super knowledgeable, approachable, professional and classy. We won’t hesitate to use him in the future or refer to our family & friends. Infinite, please recognize this young man on our behalf for any future rewards & recognitions. A job WELL DONE!!!! 👍🏼👊🏼💪🏽💯💯
Huge thanks to Tiffany Williams, from the first call to signing my last document to take the car home, she was extremely easy, and helped me with any questions I had. Would definitely recommend!
Michael Lee was exceptional and professional to work with. My overall experience was great. I would highly recommend INFINITI of Birmingham.
I bought my new INFINITI Qx60S at INFINITI of Birmingham and love it. This is the second INFINITI I have purchased from this dealership. The staff is amazing to work with and the service department is great. They work with my time-frame to bring the car in for service and provide a nice area to relax and get a snack while waiting. Tiffany Williams was wonderful to work with and I highly recommend if you are looking for a new car- contact her. She explained everything in detail, helped set-up all the features in the car, as well as ... Read More Google - Nov 2, 2026
Jason was wonderful as a salesman! He made the process great and found the car I wanted. Mark and Luke were also a great help in our buying decision.
JJ, my mom’s sales rep, was very attentive and treated her as if she was one of their family members. He was very persistent on insuring that she understood the functions of the vehicle. In the future I will look forward to using him if I come in for a purchase.
Michael was originally supposed to have been my salesperson but just so happens the time I came in he was busy assisting another couple, but he didn’t hesitate to put me in the hands of another salesman. He may not have been my salesperson but he made sure we was taken care of!
Tiffany Williams was wonderful! The whole process was incredible and so easy! Love my new car!!!
Best experience I’ve ever had buying a new car! So personable and helpful! Tiffany made the whole process so pleasant and easy for us!
Fantastic people to deal with that handled every detail. Tiffany was very thoughtful and handled everything for us including dropping us off to eat lunch while we waited.
Reggie was great.
Tiffany was the best and made the process so easy! She did a great job following up with us and was so great to work with!
If I could leave negative stars I would! I have bought 3 cars from INFINITI of Birmingham over the last 20 years. The buying experience was great, but the service department is AWFUL!!! You make an appointment, but they take 5 business days to diagnose your car. Why let me bring my car in if you know you can't get to it for another 5 days? What is the appointment for? There are no loaner cars available, and I expect better service from a luxury car dealer. I paid a lot of money for my car, and the disrespect they showed me is ... Read More Google - Oct 22, 2026
Ke'on is absolutely awesome and amazing! He provided me with an excellent car buying experience, which I've never had, so when you want to buy a car, go to Ke'on at INFINITI of Birmingham.
We had a wonderful experience purchasing a new car for my mom. Tiffany was helpful, organized, and made the entire process smooth from start to finish. She has even followed up to make sure everything was going well. We truly appreciated her attention to detail and care. Highly recommend!
Gerald Cooper recently helped us purchase a car at INFINITI of Birmingham. He was delightful to work with and made the entire process easy. We were coming in from out of town and he had the car ready for us when we arrived. Luke in the finance department made the sale seamless. We look forward to doing more business with him and INFINITI in the future.
Gerald at INFINITI was very kind and easy to work with! He made the process of purchasing a new car smooth and enjoyable. Wonderful customer service from everyone at INFINITI.
We just purchased a vehicle from INFINITI of Birmingham. Our Sales Rep, Tiffany was super nice and very helpful. She was very knowledgeable and thorough. She made the process easy and light.
We just purchased a vehicle from INFINITI of Birmingham. Our Sales Rep, Tiffany was super nice and very helpful. She was knowledgeable and very thorough. She made the process so easy and light.
We recently purchased a vehicle from here. Our Sales Rep, Tiffany was super nice and very helpful. She was very knowledgeable and thorough. She made the easy and light.
ASK FOR MICHAEL LEE!!!!!!! Phenomenal guy
Great experience. Professional and polite!! Made my deal happen
I went to INFINITI of Birmingham on a rainy Friday morning and Tiffany Williams walked out to the lot to great me. She was immediate sunshine on a gray day. Tiffany listened to me, presented several QX60s, and compared the features. Tiffany politely touched base with me over the next few days now a 2026 QX60 LUXE is mine.
I love my INFINITI XQ60 LUXE but I may love Tiffany Williams even more. Tiffany listened to my list of needs and expertly guided me through a features comparison for the INFINITI SUVs. She patiently allowed me to crawl around the vehicles as I looked at space for grandchildren’s car seats as well as room for my golf clubs and push cart. Over the next few days, Tiffany politely touched base me and I now have a 2026 XQ60 for my very own. Tiffany along with Mark and Julius made the buying experience a pleasure.
I purchased a 2023 Q50 Infinite from Infinite of Bham. The process was quick and easy from start to finish! The car I was driving experienced mechanical issues, as a result, I had to rent a car until I decided on the purchase of a new car. Micheal Lee(my salesman) walked me through the entire process after I selected the INFINITI Q50. After I sighed my paperwork, he followed me to the rental car dealer to drop my rental off! I appreciated his thoughtfulness throughout the entire sale! Great service!
Working with Michael was a lot like getting an alley-oop from Chris Paul on a fast break! It was convenient, easy, and well timed! And let's be honest, who doesn't want to catch an Alley-oop from Chris Paul?! You have to have a vehicle nowadays, right??? So, with that being said, go see my boy Mikie down there at the INFINITI store and buy you a vehicle from him! Tell him Jake sent you!
Michael was great. Honest, kind, did what we asked. Can't ask for anything more. I'd recommend him if you are looking at purchasing a vehicle.
It was a breeze dealing with Savannah. I found the used vehicle I wanted and purchase price was settled on in one phone call and I drove to take delivery the next day. It was the most and only enjoyable car buying experience I've ever had. She is passionate about cars and made for good conversation as well.
Michael my sales guy was good! The GSM Mark was amazing as well. They were like the ultimate Tag Team! We ran into a couple of issues while purchasing my new vehicle and both of them were honest and patient through the entire process. Highly recommend.
It was a breeze dealing with Savannah. I found the used vehicle I wanted and purchase price was settled on in one phone call and I drove to take delivery the next day. It was the most and only enjoyable car buying experience I've ever had. She is passionate about cars and made for good conversation as well.
I had a great experience at INFINITI of Birmingham. Ke’on was just the best ever for me! Took care of me and stayed with my family all the way during the purchase process. I would recommend your lot and this sales person to anyone thanks for the experience here at INFINITI Birmingham. 10 out of 10 for sure!
Great customer service. Best salesman i have ever dealt with! would definitely recommend Ke’On Pettman over and over again. look forward to doing more business with him and this company for many years to come!
It was a breeze dealing with Savannah. I found the used vehicle I wanted and purchase price was settled on in one phone call and I drove to take delivery the next day. It was the most and only enjoyable car buying experience I've ever had. She is passionate about cars and made for good conversation as well.
The General Manager was demeaning during a phone conversation, would not listen and continuously spoke in circles while repeating questions that were already discussed and answered all the while, would not answer my questions until I had to ask over and over again. All he could say is I needed to bring my car in for it to be inspected and for someone to drive with me, which I had already done three times but was still having the same issue I have been having for about a year and a half. He continuously said I needed to have the ... Read More Google - Oct 12, 2026
Top notch professionalism, they treat you with great courtesy and respect, when you hit their lot and they’ll do all they can to make sure you have a great experience when buying a car from them. Holler at Jason Dudley when you get there.
Had a wonderful experience. Tiffany took such good care of me And made everything so easy.. She made sure I got what I wanted and then had the car detailed before I left. It was a really wonderful experience.
Michael was incredibly helpful during the entire purchasing process! He was very flexible with our schedule and made the entire experience smooth and stress free. Highly recommend working with him if you are in the market.
The best service team around. They take work ethic to a whole new level and they are all young. A great feeling for us retirees. Well Done.
If you want a great salesman, see Regi he's knowledgeable,& listens to customer needs.
Tiffany Williams is phenomenal! She does not pressure you and lets you think about your decision and fights to get you the best deal and what you want!! Go see her
Tiffany Williams is phenomenal! She does not pressure you and lets you think about your decision and fights to get you the best deal and what you want!! Go see her
Tiffany at INFINITI of Birmingham deserves every one of these five stars! Buying a vehicle is a big decision, and having someone you trust helping you makes all the difference. Tiffany made me feel like my business mattered and took the time to help me find something that fit what I wanted.
I love my Tahoe, but I also want to give credit to the person who helped make it happen. Tiffany brought warmth, patience, and a personal touch to the experience. She’s someone I’m proud to recommend.
If you’re shopping at INFINITI of Birmingham, ask for ... Read More Google - Oct 6, 2026
Tiffany was a pleasure to work with. She was knowledgeable about the product and facilitated a smooth purchase. If you want someone personable - choose Tiffany!
Tiffany at INFINITI of Birmingham deserves every one of these five stars! Buying a vehicle is a big decision, and having someone you trust helping you makes all the difference. Tiffany made me feel like my business mattered and took the time to help me find something that fit what I wanted.
I love my Tahoe, but I also want to give credit to the person who helped make it happen. Tiffany brought warmth, patience, and a personal touch to the experience. She’s someone I’m proud to recommend.
If you’re shopping at INFINITI of Birmingham, ask for ... Read More DealerRater - Oct 6, 2026
Keon was exceptional, this is our second time buying with him. He has become family to us and we always look forward to working with him. Great guy, great customer service!!!
I’d like to thank my salesman Jason Dudley and the rest of staff, for their outstanding customer service. I will definitely send business their way.
Infinite of Birmingham have some of the most professional, knowledgeable, and courteous people working for them especially Mr Keon Pettway who is an awesome salesman thank you so very much Mr Keon Pettway.
Keon Pettway at Infinity of Birmingham provided me with the best customer service and made this process the easiest I have have experienced. Thanks Keon
extremely high labor rate to replace an A/C actuator. literally takes an hour at most. stop ripping people off it doesn’t take 4 hours to do that job idc what yall say. again stop trying to rip people off. I called INFINITI dealer in jackson ms as the price of both actuators were $66 a piece(not aftermarket).
My mom and I went there last Friday to purchase a car. Michael Lee was the best He helped us pick a car that had everything she wanted he was very patient and answered all of our questions this dealer ship is a 10/10 everyone was amazing
Great experience purchasing a new vehicle. Michael did a great job taking care of all our needs.
Michael was awesome to work with during the purchase of my new car. He was straightforward about the buying process and very flexible with my schedule, which can be hectic. Thanks again Michael!
Michael Lee was amazing he really help my mom get in a car that she really wanted and that fit her. It has everything that she wants in it. He answered all of her questions and helped out very well. We love this dealership. Everyone was nice and helpful.
First time Infinity vehicle buyer and could not be happier. The vehicle speaks for itself and is not only amazing, but exceeds all expectations. The in-person experience at Infinity of Birmingham was top notch especially with all the help from Michael Lee. Mike was great to work with and made our infinity buying experience an unforgettable one. My wife and I enjoyed getting to know you mike and thank you again for all you did for us.
INFINITI of Birmingham went above and beyond to make this buying experience what they should be, quick and easy. Mark and Tiffany were great to work with and felt like family! I highly recommend anyone looking for a new or used INFINITI to go and see them.
The experience of buying my dream car was great. My salesman was very nice, respectful and and answered every question, in fact everyone I dealt with was awesome. I highly recommend Infinity of Birmingham and ask for Gerald Cooper he will treat you right!!!
We have had a great experience so far with INFINITI of Birmingham!! Loving my new QX80
I’m giving 2 stars because I want to acknowledge that I did receive service from INFINITI Birmingham, but I am extremely frustrated with the way my brake service has been handled.
My rotors were replaced in the spring of this year, and the existing brake pads were put back on instead of replacing them at the same time. Now, only months later, I’m being quoted a significant amount for front and rear brake pads AND resurfacing, with the quote somehow costing more than the rotors themselves.
That is an unacceptable economic inconvenience. If the rotors were already being replaced, ... Read More Google - Sep 26, 2026
If you’re ever in Birmingham, Alabama and need or thinking to purchase a vehicle please stop by INFINITI and see Jacorius Jenkins. Jacorius was super helpful, patience and a top tier sales consultant.He answered every question we had or even questions we didn’t think to ask about the vehicles.I really appreciate great sales consultant like Jacorius
Keon Pettway has given my husband and I the best customer service as we purchase our QX65 for our anniversary. Thanks Keon!
Great service!!! Our salesman Keon Pettway did wonderful job!!!!!!!! Thank you for your customer service!!!!
Worked with Tiffany Williams and she was amazing and kind. She was very knowledgeable in helping us set up our vehicle and making sure we felt comfortable with our purchase. If you are looking for a great sales person at INFINITI please go see Tiffany, you won't be disappointed. Thanks for a great experience Tiffany!
Love our new INFINITI QX60 If you want a vehicle.GO HERE NO hassel! Shout out to JJ and Mark for their professional and a pleasant buying experience! The most friendliest, knowledgeable team with NO and I mean NO stress!!
Amy Corretti is a great service advisor and the work is always done in a timely manner.
INFINITI of Birmingham is the only INFINITI dealership I will shop a new or used INFINITI. This is my second purchase at this dealership & the experience was top notch! My salesman, Michael Lee, really knew his stuff & has contacted me several times to ensure everything was going smoothly. I will definitely recommend them to others!
Michael Lee was very helpful in walking us through the process of buying our new INFINITI Things have changed since we bought a car and he made it a pleasant experience.
Everyone at the dealership was super friendly and welcoming! They are truly an honest dealership that wants the best for you! Michael Lee, my sales consultant truly made my car buying experience memorable. He was never pushy and 100% transparent with me throughout the whole process. He was able to get me in the exact 4Runner I wanted. He also had everything ready to go by the time I got to the dealership saving me loads of time. This is truly a no hassle dealership, and I will be using them and Michael for all of my future car purchases!
Good customer service i really like tiffany william the way that she helping me to buy a new qx 80
INFINITI of Birmingham was a great experience. Michael Lee, was even better. He was very knowledgeable and helpful in all aspects of the dreaded car buying experience. Michael was honest and never pushy. He patience and kindness are amazing
Ke'on truly went above and beyond to make sure my experience at Infinity Birmingham was one to remember. This was my first vehicle purchase and everything went smooth from the moment I stepped into the dealership! Everyone's professionalism and expertise truly made this a wonderful experience! I can't thank Ke'on and the team at Infinity Birmingham enough for my new ride and beating the rate from my credit union!
Literally done doing business with them or Infiniti/nissan as a whole. Every time I’ve ordered a part through them I’ve been 100% taken advantage of. They are kinda rude, clearly can’t retain employees which tells me a lot. I’ve even seen other customers in there bring up overcharges like brakes and things like that on their cars. I’d never trust a dealer or dealer tech to touch my car. Done buying parts from them as well. From now on I’ll buy online before I pay 100% markup ever again. Totally done getting screwed!
Micheal Lee at INFINITI of Birmingham was so nice and funny! I enjoyed working with him! His personality made me super comfortable during my car buying experience. Very knowledgeable, but never pushy! If you’re in the market of a new or used vehicle, check out INFINITI of Birmingham and ask for Michael Lee!
⭐ 1/5 — Extremely Disappointing Experience
My experience with INFINITI of Birmingham has been completely unacceptable.
My vehicle was damaged while being returned to me through their delivery service. Initially, I was told that they had not been involved in an accident. However, the incident was captured on video and witnessed by approximately 30 people.
Afterward, INFINITI of Birmingham agreed to take my vehicle back, inspect the damage, and repair the chips and other damage. They then kept my vehicle from August 12- Sept 4th.
What made the situation even worse was the complete lack of communication. During that entire time, I received little ... Read More Google - Sep 4, 2026
Enjoyed buying from this dealership. Smooth process. Courteous staff. Accommodated service dept questions before purchase.
Regi Palmer was so helpful and made our car buying experience at INFINITI of Birmingham easy! He was so accommodating and we would definitely buy another car with him! Highly recommend!
Very clean and accommodating to customers. Provided a great experience during our purchase. We will definitely use them again. Tiffany Williams was excellent! She went above and beyond to provide the best buying experience we have had with a vehicle and salesperson! She was able to get everything lined up so that when we arrived at the dealership, we were only there for maybe an hour or a little over. I would recommend her for a great experience in a vehicle purchase.
Michael is a real class act. He not only sold me the exact vehicle my wife wanted but also went way above and beyond to make the experience a huge surprise for her. I'd buy a vehicle from this dealership and this young man again without hesitation.
We had a great experience with INFINITI of Birmingham! The service was excellent, and I appreciated being able to complete the transaction electronically. Jacorius took wonderful care of us and was professional, attentive, and helpful throughout the entire process. Julius was equally helpful to get us set for tne road ahead. We truly appreciate them and highly recommend this dealership!
She was very knowledgeable about everything. She was very helpful in my situation. I would definitely purchase from her again!!
When I reached out to the sales department at Infinity of Birmingham regarding a vehicle I was interested in, salesperson Tiffany Williams guided me in the process of negotiating a deal with which I was very satisfied. She is knowledgeable, professional, and went above and beyond in assisting me. If you are looking for a new ride, I encourage you to reach out to Tiffany at Infinity of Birmingham. You will be glad you did! Walter Brown
The entire staff goes above and beyond to make the buying experience, a positive experience. We have nothing but good things to say about this dealership!! Tiffany was excellent in providing us with the vehicle walk through and is very detailed with explaining everything the vehicle has to offer!!
Best car buying experience and great staff as a whole. Everyone went above and beyond to make sure we got the best deal!
Everyone was very nice and friendly, especially Tiffany Williams my sales person. I appreciate their kindness.
I came from out of town to shop because we don’t have a local dealership.
Gerald Cooper of INFINITY of Birmingham is an outstanding salesperson! He is a consummate professional who displays the utmost professionalism and integrity. If you are in the market to buy and want to purchase a vehicle, he is the person to visit. Gerald makes car buying a pleasant experience. I highly recommend checking him out. He takes customer service to the highest level!
Tiffany Williams gave us amazing and attentive customer service. The Birmingham dealership was very professional and a great experience!
Tiffany Williams provided an outstanding car-buying experience. She was consistent from start to finish, making us feel comfortable and valued throughout the process. She took the time to explain everything clearly and answered all of our questions about the QX60 I was interested in. I never felt pressured, and her professionalism, patience, and knowledge made the experience enjoyable. If you’re looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend Tiffany Williams!
Tiffany was incredibly consistent in keeping me updated on Infiniti’s modifications to the QX80 and also informed me about the upcoming QX65. She regularly checked in to ensure my satisfaction and inquired about my interest in a new vehicle. Her approach was never pushy or coercive, making me feel comfortable and valued as a customer. I appreciate her unwavering consistency and loyalty as a former customer. The entire process of purchasing the new QX80 with Tiffany was a fantastic experience.
This is the 2nd QX80 we have bought from Tiffany. Our experience the first time was so great and we knew we only wanted to work with her for our most recent purchase. She is thorough, not pushy, honest, cares about your needs and makes sure you get what you want. If you are looking for an INFINITI, we would definitely recommend Tiffany Williams for the best overall experience.
There has been a drastic decline in service. Please do not add any kind of additional warranties to your vehicle because there are so many fine lines and it covers absolutely nothing.
Tiffany was very helpful in showing me the vehicle I was looking for. If you are in the market for a vehicle call on Tiffany.
The staff is really nice and they all made sure that my husband and I enjoyed the visit. Our sales guy Mr Jenkins listened to me on what I was looking for and what I wanted in my vehicle. Thanks again
I give one star we only had the car for a month and a half. We got it June 6 and we was told nothing was wrong with through service and everything two weeks later while on our family vacation we had to replace the battery for $200. And now we went for the first check at their establishment and was told that we have a belt on the tire separate and they say it's our fault for driving it to work and on a vacation and they said they was not gonna replace the tire or give us reimbursement for ... Read More Yelp - Jul 21, 2026