INFINITI of Birmingham Customer Reviews
Great place to go for service. Amy my service advisor kept me informed, thank you Amy.
Tiffany Washington is the best. I just purchased a 2023 infinity. She has a great personality and a great sense of humor. Thank you so much…
When I reached out to the sales department at Infinity of Birmingham regarding a vehicle I was interested in, salesperson Tiffany Williams guided me in the process of negotiating a deal with which I was very satisfied. She is knowledgeable, professional, and went above and beyond in assisting me. If you are looking for a new ride, I encourage you to reach out to Tiffany at Infinity of Birmingham. You will be glad you did! Walter Brown
Such a great experience with this dealership!! We love the entire staff.
The entire staff goes above and beyond to make the buying experience, a positive experience. We have nothing but good things to say about this dealership!! Tiffany was excellent in providing us with the vehicle walk through and is very detailed with explaining everything the vehicle has to offer!!
Best car buying experience and great staff as a whole. Everyone went above and beyond to make sure we got the best deal!
Everyone was very nice and friendly, especially Tiffany Williams my sales person. I appreciate their kindness.
I came from out of town to shop because we don’t have a local dealership.
Outstanding buying experience with INFINITI of Birmingham! From the ease of scheduling my appointment to the quick and professional communication, the process was first-class.
I especially appreciated receiving a personalized video showing the QX50 inside and out—not just the standard online photos. Michael, my salesman, also genuinely listened as I shared my research and comparable lower-priced vehicles, and he was willing to consider that information during our pricing discussion.
No unnecessary pressure—just professional communication, attentive service, and excellent follow-up after the purchase.
The QX50 is already a hit with family and friends—although everybody seems to enjoy a ... Read More Google - Aug 9, 2026
My experience with INFINITI of Birmingham was outstanding from beginning to end. The process started with the ease of scheduling an appointment and continued with a quick, professional response from Michael, my salesman. What especially impressed me was receiving a personalized video of the QX50 I was considering--inside and out. The online pictures were helpful, but the video provided another level of detail that demonstrated they were willing to put forth some extra effort before I ever arrived at the dealership. I also appreciated the willingness to listen. I had done my homework--and yes, I arrived with comparable vehicles and ... Read More Yelp - Aug 9, 2026
Jason Dudley is very professional and knowledgeable of the vehicles at INFINITI. He met my wife and I as we exited our vehicle with kindness. Showed us the vehicle that we were interested in. Didn't pressure us to buy anything. Showed us how to work all the features and reached out to us after the sale. I highly recommend Jason to any car buyer.
Gerald Cooper was my salesman and I can’t say enough good things about him. He knows his product, his demeanor is delightful and he did everything to make me feel comfortable. I’ve bought several cars at this dealership and the service continues to be 5 stars.
Gerald Cooper of INFINITY of Birmingham is an outstanding salesperson! He is a consummate professional who displays the utmost professionalism and integrity. If you are in the market to buy and want to purchase a vehicle, he is the person to visit. Gerald makes car buying a pleasant experience. I highly recommend checking him out. He takes customer service to the highest level!
EXCELLENT customer service from Keon Pettway. Took care of us every step of the process of purchasing our Nissan Rogue & did it all with a smile.
Wonderful customer service! JJ was amazing to work with and he had me in my beautiful Nissan Armada less than 2 hours of arriving and test driving!
Tiffany Williams gave us amazing and attentive customer service. The Birmingham dealership was very professional and a great experience!
Tiffany Williams provided an outstanding car-buying experience. She was consistent from start to finish, making us feel comfortable and valued throughout the process. She took the time to explain everything clearly and answered all of our questions about the QX60 I was interested in. I never felt pressured, and her professionalism, patience, and knowledge made the experience enjoyable. If you’re looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend Tiffany Williams!
Tiffany Williams gave us amazing and attentive customer service. The Birmingham dealership was very professional and a great experience!
Tiffany was incredibly consistent in keeping me updated on Infiniti’s modifications to the QX80 and also informed me about the upcoming QX65. She regularly checked in to ensure my satisfaction and inquired about my interest in a new vehicle. Her approach was never pushy or coercive, making me feel comfortable and valued as a customer. I appreciate her unwavering consistency and loyalty as a former customer. The entire process of purchasing the new QX80 with Tiffany was a fantastic experience.
I recently purchased a certified pre-owned INFINITI QX60 from INFINITI of Birmingham, and I want to take a moment to recognize my salesperson, Michael Lee.
I had been looking at several different vehicles and was taking my time trying to make the right decision. Michael was extremely patient with me throughout the entire process. He answered all of my questions, never pressured me, and gave me the time I needed to feel comfortable with my decision.
What really stood out to me was how professional and personable Michael was. He made me feel like he genuinely cared about helping me ... Read More Google - Jul 27, 2026
If you want a new or used vehicle ask for Gerald is great
Keon Pettway was fantastic and extremely knowledgeable. We had a great visit and purchase.
This is the 2nd QX80 we have bought from Tiffany. Our experience the first time was so great and we knew we only wanted to work with her for our most recent purchase. She is thorough, not pushy, honest, cares about your needs and makes sure you get what you want. If you are looking for an INFINITI, we would definitely recommend Tiffany Williams for the best overall experience.
I highly recommend INFINITI of Birmingham and will definitely go back! JJ was awesome and so knowledgeable and answered all my questions.!
Tiffany was very helpful in showing me the vehicle I was looking for. If you are in the market for a vehicle call on Tiffany.
Top Notch FIVE STAR SERVICE ‼️
The entire staff were professional, very helpful and knowledgeable of what they were doing. I love coming to INFINITI of Birmingham to have my vehicle serviced.
The staff is really nice and they all made sure that my husband and I enjoyed the visit. Our sales guy Mr Jenkins listened to me on what I was looking for and what I wanted in my vehicle. Thanks again
Reggie was very professional & a credit to his profession. It was hard not to do a deal with Reggie who was very down to earth and pleasant. He was very knowledgeable about the QX60 and other models. If I was in the market again I would ask for Reggie again. Best regards, Murry Vaughan MM
Ask for Tiffany, excellent sales experience
We had an amazing experience with Savannah! She was awesome! We drove from Mobile, AL, the vehicle we purchased was just as advertised online. Savannah went out of her way to make the process efficient, I am so happy with my vehicle!
Jacorius Jenkins was very helpful in helping me decide which model I wanted to go with. Very happy with the entire buying process. Will definitely recommend!
Savannah was knowledgeable and presented a variety of options for us to choose. She was very accommodating of my family when we walked into the dealership. She made the experience of buying a car hassle free. She was amazing to work with!! Thank you Savannah
Keon is a great salesperson. He is caring and intentional, and he is straight to the point. He made the purchase process easy and comfortable.
I had an excellent car buying experience with Tiffany Williams. at INFINITI. From the moment I arrived, she was professional, knowledgeable, and attentive to my needs. Tiffany made the entire process smooth and stress-free, answering all of my questions and ensuring I felt confident in my decision every step of the way. Her customer service and dedication to providing a great experience truly stood out. If you're looking for a vehicle and want someone who is honest, helpful, and committed to finding the right fit for you, I highly recommend Tiffany at INFINITI.
Ke’on Pettway took good care of my wife and I and dealt with us fairly and squarely.
Keon Pettway was great to work with. He showed great character and expertise. We loved working with him and will definitely recommend others! Thank you so much for assisting us today & I thank GOD for sending us here and to you!
Best experience with Ke’On Pettway. Very courteous, friendly, and informative.
Tiffany Williams was great. I love my new car. It drives like a dream. She patiently walked me through each step of the car purchasing process. She was helpful and supportive without being pushy and aggressive. I really appreciated that part of working with her. I've only purchased a few cars in my lifetime and this time was the best experience out of any of them. I will refer her to my friends and I highly recommended working with her for your car purchasing in the future. Thank you, Tiffany!
My husband and I had a very positive experience purchasing a vehicle at INFINITI of Birmingham. We was greeted by Ms. Tiffany Williams and she was very knowledgeable and welcoming during our visit. I highly recommend anyone to go and see Ms. Tiffany and her coworkers at this dealership. They truly made our purchasing experience very easy.
Great people to work with. Our experience was extraordinary! Our Sales person was very welcoming and knowledgeable. We really appreciate her caring demeanor and great customer service.
Trey was my salesman and he was very patient and the customer service was AMAZING from start to finish! Very pleased and would definitely recommend. Make sure to ask for Trey
Great Service!!! Ke’on Pettway was such a great help. Very down to earth and shows that he is there to help you with any questions you may have!
Fantastic experience. Ke'on Pettway is a fantastic salesman and made the process super simple and friendly. Will definitely be coming back.
I found it to be a amazing experience from start to finish, savannah was a delight to work with kept me updated on everything I needed to know, and check on me even after the sale great job thanks.
Savannah did an amazing job helping us buy our daughter’s first vehicle. It was a very special day and we wanted it to be meaningful to create a memory our daughter would never forget. Savannah did exactly that. Thanks to everyone who helped us make this day so awesome!!
Reginald Palmer went above and beyond. Great experience!
Keon treat me just like family he does a wonderful job making sure my needs are met while going through the transaction. Like a son taking care of mom. Great guy Keon P
Exceptional service. Fixed the problem the first time. Used the pick up/ return service and that was awesome. Very friendly and professional staff.
Birmingham is a great location to car shop, all the SUV’s on our list could be found there. My husband and I shopped last week. We did our research and narrowed down our choices to 6 vehicles. INFINITI was at the top of my list! Tiffany with INFINITI is a joy to work with and I loved the GX60 (except the 3rd row legroom being tight.) She is very knowledgeable, knew the vehicle inside and out as well as several of the other vehicles we planned to see. She was also understanding about my desire to check out the other 5 ... Read More Google - Jun 28, 2026
Loved the no hassle and respectful way they do business. We were not pressured into buying and everyone we encountered was very nice, polite and friendly. Our salesman Tray Perry was awesome! Went above and beyond to earn our business. Brent Hutchins went above and beyond as well. If you’re looking for a new vehicle or new to you vehicle, this is the place to start. Thanks to everyone at INFINITI Of Birmingham!
Keon Pettway was a Godsend! If you're looking for a kind, no-pressure salesman, give him a call. Will definitely be purchasing from him again in the future!
What a great experience working with Keon Pettway! Five star service!
Gerald Cooper was a fantastic salesperson, he was attentive, personal in a natural kinda way without coming across as the pushy salesperson and created a great car buying experience. When it move to the office for the money part Mark and Julius were the same way and when they came back with the numbers there weren’t all the crazy fees some dealerships like to hit you with just what my out of state tax would be, a reasonable doc fee and the part I finance they got me a good rate with America’s First Credit Union. This is ... Read More Google - Jun 26, 2026
Savannah was wonderful to work with when purchasing a new car! She was easy to talk to and so helpful every step of the way. Thank you!!
I recently purchased a new car and had an amazing experience from start to finish. The entire process was smooth, stress.-free and handled with professionalism. They went above and beyond to make sure I was comfortable with my purchase. Big thanks to Jj and Luke! You guys are awesome!
I recently purchased a brand new 2027 INFINITI QX65, and the entire experience was outstanding from start to finish. Jason is always professional, knowledgeable, and takes his time throughout the process. He thoroughly explained every feature of the vehicle without making me feel pressured. He answered all of my questions and made the buying process simple, transparent, and enjoyable.
Mark was equally impressive. He clearly explained financing options in a way that was easy to understand. There were no surprises, and I felt confident every step of the way.
What I loved the most was how smooth and stress free the ... Read More Google - Jun 24, 2026
It was a very easy experience.
Regi was very professional and had patience. He listened to my concerns and provided answers to all my questions. It was a pleasure to work with him.
Tiffany W. and the people at INFINITI Hoover (management included) have gone above and beyond my expectations for buying a car. They are professional and caring. In my opinion they have met the Gold Standard!!!
Tiffani is the ultimate professional. She was patient with me while I made my decision about a car. She wasn’t too pushy or overbearing. I am totally satisfied with her service. My next purchase when I am ready will be with Tiffany!!!
Many thanks to Tiffany Williams @ INFINITI of Birmingham. So kind, patience and helpful throughout the process. If you are looking for an INFINITI, gife Tiffany a call. Thanks again Tiffany for everything!
“Thank you, Tiffany, for making my out-of-state car purchase such an awesome experience! From start to finish, you were professional, helpful, and made the entire process smooth and stress-free. I truly appreciate your excellent customer service and dedication. I love my new car and would highly recommend working with you to anyone looking for a great car-buying experience!”
Wife came in for a recall check - everything was fine, and she said it was a very nice experience. They have always been great to us, and we've purchased a couple of vehicles from them. The staff has always been top-notch.
I had a wonderful experience with INFINITI of Birmingham, and this is largely due to Tiffany Williams in sales. She is very knowledgeable and patient. She made the process perfect.
Infinity of Birmingham has an amazing sales staff and wonderful customer service. They always take great care of me and my family!
I will always take my QX80 to INFINITI of B'ham as they have never not gone over the top to make my routine checkups as easy as could be. I've never had even the smallest issue come up in my 10 yrs of going there!
Ask for Tiffany W. when shopping at INFINITI of Birmingham! I walked in just looking at a car, but hours later, I drove away in a new-to-me-car. Tiffany was very personable, honest, and extremely patient. She answered all my questions and went above and beyond to explain all the features. She has even called to check in and make sure I am still happy with my purchase. 5 ⭐️
WE were looking for a nice QX60,which we located at Car Gurus. Tiffany was diligent in her work to secure the vehicle so that we could purchase. She offered us a great price and the Infinity is super nice. THANKS to her and the dealership.
INFINITI of Bham provides faster-than-expected service regularly. They insist on perfection using only factory parts. Their staff is laser-focused on customer satisfaction and will accept nothing less than perfection. A breath of fresh air in the automotive business…..they have me for life.
⭐⭐⭐⭐⭐
I have been a customer of INFINITI of Birmingham for several years and have generally had excellent experiences with both the sales and service departments.
Recently, I experienced a cooling system issue with my 2017 INFINITI QX50 that required multiple visits and became a frustrating situation. After an initial repair for leaking heater hoses, additional cooling system concerns led to the discovery of a leaking radiator. As a customer, it was difficult to face the possibility of another major repair so soon after the first one.
What ultimately made the difference was the professionalism and commitment of Service Manager Crue Carter. ... Read More DealerRater - Jun 17, 2026
Great experience. Upfront pricing, willing to negotiate on small items, relatively quick and painless process. Gerald C. was great to work with!
Amazing experience! They were extremely easy to deal with and JJ was the perfect guy to work with! Love my new car!
most dedicated car dealership to customers! Recommend you buy your next car from INFINITI of Birmingham in hoover al
Ray was great! And so professional! I highly recommend Ray. This had been one of the greatest car purchase experiences I’ve ever had
We were greeted very quickly. Ray, our salesman was very polite and had a very calm demeanor, which is wonderful when purchasing a car. It was a very smooth experience.
Trey Perry gave me great customer service and put me in the car that I wanted. Great service!! Very satisfied with vehicle and service rendered!!!
Ke'on Pettway helped tremendously! I highly recommend asking for him when you need help!
Ke'on Pettway was great! Honest and to the point! He needs a raise for going far and beyond!
Just bought our car and was met with GREAT costumer service by Keon Pettway! He made purchasing the vehicle quick and easy! Highly recommend!
Buying a car from Bham Infinity was an all around great experience!! Starting and ending with Tiffany Williams, my sales person. She dots every i and crosses every t before you even have time to ask. She is thoughtful of her client every step of the way. She never leaves you wondering as she walks through the entire process full of patience!! And not being a techy person…… I really needed this!!
She totally wowed me when she called me in response to an inquiry I made thru Costco about a car. After hearing a description of the car I ... Read More DealerRater - May 30, 2026
Absolutely LOVE TIFFANY WILLIAMS she is by far the best at knowing the answers to all my questions she has studied all there is to know about all the Infiniti's out there with the sweetest personality all the time I just purchased a new QX60 from her also a new 2025 QX80 last year my daughter n law also purchased one last year from Tiffany she has seen me & my Family thru 5 Infinity purchases and we never look any further than her desk now and always.
The entire experience of shopping for a vehicle was memorable and made easy with facilitators Tiffany Williams and Julius Robinson. Thanks Again!!!
Buying a car from Bham Infinity was an all around great experience!! Starting and ending with Tiffany Williams, my sales person. She dots every i and crosses every t before you even have time to ask. She is thoughtful of her client every step of the way. She never leaves you wondering as she walks through the entire process full of patience!! And not being a techy person...... I really needed this!! She totally wowed me when she called me in response to an inquiry I made thru Costco about a car. After hearing a description of the car I ... Read More Yelp - May 29, 2026
Buying a car from Bham Infinity was an all around great experience!! Starting and ending with Tiffany Williams, my sales person. She dots every i and crosses every t before you even have time to ask. She is thoughtful of her client every step of the way. She never leaves you wondering as she walks through the entire process full of patience!! And not being a techy person…… I really needed this!!
She totally wowed me when she called me in response to an inquiry I made thru Costco about a car. After hearing a description of the car I ... Read More Google - May 29, 2026
Great service and easy to work with. Even though I didn't end up purchasing the used vehicle from IOB, Gerald was a pleasure to meet and work with and offered me a great value on my trade. I noticed a few issues with the vehicle and they called me the next day to let me know they had taken care of them... even though I didn't purchase it. Really great place.
My experience at INFINITI of Birmingham with salesman Ke’on Pettway was nothing short of amazing. He listened to understand exactly what I needed and wanted in this car buying experience. He went above and to make sure my needs were met. I would be remiss if I didn’t thank Julie’s for his unwavering support. If you’re looking for outstanding customer service without any buying pressure, I strongly encourage you to go visit these guys. They are a great group to work with. My next purchase will be with these two in the future. 🩷
Mark, the sales manager, was great to work with on pricing, communication, and you could tell he truly cares about his customers. We spoke a couple times over the phone before my wife and I decided to make the decision to drive a couple hours away to the dealership. He greeted us and introduced us to Ray, the sales associate, that helped with test drive, paperwork, and answering questions. Both were professional and made the drive worth it. Thank you gentlemen!
🚨Disclaimer: This is NOT a paid for review! I do reviews for EVERYTHING, and they are honest!
I have been a customer of INFINITI for many years. The car purchasing process is ALWAYS very easy and convenient. I knew when I had to purchase another QX80, it would be from INFINITI of Birmingham! 😌
From the time you walk into the dealership, you’re greeted by numerous salespeople that are very knowledgeable, kind and professional☺️. I had the opportunity to work with Jason, 🧔🏽♂️and I will tell you he was very attentive to my car needs, and listened to every concern ... Read More Google - May 23, 2026
⭐️⭐️⭐️⭐️⭐️: We had an amazing experience start to finish working with Tiffany Williams at INFINITI of Birmingham. I’m so grateful that we were placed with her. Tiffany was genuinely helpful and never made me feel uncomfortable with asking questions or clarification when I didn’t understand something. I drove away extremely happy and thankful with my purchase. She deserves all the flowers 💐 INFINITI is blessed to have her. A huge thanks to Julius and Luke for being so transparent and supportive. Thank you for everything!! Everyone was incredibly welcoming and kind. We love and appreciate this group!
Tiffany did a great job and the car is great!
Keon Pettway sold me my INFINITI QX65. He is the best!! Knowledgeable and wonderful customer service. I would recommend him to anyone looking to make a purchase.
Keon Pettway was more than helpful with helping my mom with her purchase. He is knowledgeable, kind, & efficient. He is also great with kids. I would highly recommend him to anyone wanting to purchase a vehicle.
Great experience, I highly recommend INFINITI of Birmingham.
Tiffany is the best she kept in contact I never felt so with a sales person like that. Her energy just made me feel like I had to do business with her very sweet kind heart person. If I had to do it again she’s the one I want. I feel like she is family cause she wants the best for hard working people. Good job Tiffany keep up the good work
Tiffany was great. Made the purchase very easy! She listened to what I wanted and was considerate of my time and expedited the process.
I cannot say enough about the great experience my wife and I had throughout the entire buying process working with the incredible sales rep Tiffany Williams at INFINITI of Birmingham. Was never pressured and was provided knowledgeable answers to every question we had. You are in great hands when working with Tiffany and would recommend her if you thinking about buying an INFINITI.
If you are looking for a dealership that specializes in customer service try INFINITI Hoover. It’s not often I write reviews but felt compelled to post my recent experience. My contact Tristin made me feel so important, it was refreshing. She set my appointment up, kept me informed , followed through with updates and even made a trip to the customers service desk when I arrived just to introduce herself and make sure I was being taken care of. My car was taken care of on time and returned washed. Fantastic customer service, highly recommend to anyone looking for good ... Read More Google - May 12, 2026