Outstanding buying experience with INFINITI of Birmingham! From the ease of scheduling my appointment to the quick and professional communication, the process was first-class. I especially appreciated receiving a personalized video showing the QX50 inside and out—not just the standard online photos. Michael, my salesman, also genuinely listened as I shared my research and comparable lower-priced vehicles, and he was willing to consider that information during our pricing discussion. No unnecessary pressure—just professional communication, attentive service, and excellent follow-up after the purchase. The QX50 is already a hit with family and friends—although everybody seems to enjoy a ... Read More

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Google - Aug 9, 2026

Outstanding buying experience with INFINITI of Birmingham! From the ease of scheduling my appointment to the quick and professional communication, the process was first-class. I especially appreciated receiving a personalized video showing the QX50 inside and out—not just the standard online photos. Michael, my salesman, also genuinely listened as I shared my research and comparable lower-priced vehicles, and he was willing to consider that information during our pricing discussion. No unnecessary pressure—just professional communication, attentive service, and excellent follow-up after the purchase. The QX50 is already a hit with family and friends—although everybody seems to enjoy a new luxury vehicle a little more when somebody else is making the payments! 😂

My experience with INFINITI of Birmingham was outstanding from beginning to end. The process started with the ease of scheduling an appointment and continued with a quick, professional response from Michael, my salesman. What especially impressed me was receiving a personalized video of the QX50 I was considering--inside and out. The online pictures were helpful, but the video provided another level of detail that demonstrated they were willing to put forth some extra effort before I ever arrived at the dealership. I also appreciated the willingness to listen. I had done my homework--and yes, I arrived with comparable vehicles and ... Read More

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Yelp - Aug 9, 2026

My experience with INFINITI of Birmingham was outstanding from beginning to end. The process started with the ease of scheduling an appointment and continued with a quick, professional response from Michael, my salesman. What especially impressed me was receiving a personalized video of the QX50 I was considering--inside and out. The online pictures were helpful, but the video provided another level of detail that demonstrated they were willing to put forth some extra effort before I ever arrived at the dealership. I also appreciated the willingness to listen. I had done my homework--and yes, I arrived with comparable vehicles and prices! Rather than dismissing my research, my salesman listened carefully as I explained the similar, lower-priced vehicles I had found and why I believed they should be considered when discussing the price of the vehicle I wanted. There was no unnecessary pressure or salesmanship designed to make me forget that I had already studied the market. That mattered. A good salesperson can sell you a vehicle. A great salesperson {Michael} understands that an informed customer is not the enemy of the process but a partner in it. Ultimately, I purchased the QX50 I wanted, and the professionalism did not end when the paperwork was signed. The follow-up after the sale demonstrated that the relationship was valued beyond simply completing the transaction. From the appointment, communication, personalized vehicle video, willingness to listen and discuss competitive pricing, through the post-purchase follow-up, INFINITI of Birmingham delivered a professional and customer-centered buying experience. The QX50 has already received rave reviews from family and friends--and apparently everyone has an opinion about a new vehicle when they aren't responsible for the payments! Five stars well earned. I would recommend INFINITI of Birmingham to anyone looking for a dealership that understands that excellent customer service begins with listening.

Jason Dudley is very professional and knowledgeable of the vehicles at INFINITI. He met my wife and I as we exited our vehicle with kindness. Showed us the vehicle that we were interested in. Didn't pressure us to buy anything. Showed us how to work all the features and reached out to us after the sale. I highly recommend Jason to any car buyer.

Gerald Cooper was my salesman and I can’t say enough good things about him. He knows his product, his demeanor is delightful and he did everything to make me feel comfortable. I’ve bought several cars at this dealership and the service continues to be 5 stars.

Gerald Cooper of INFINITY of Birmingham is an outstanding salesperson! He is a consummate professional who displays the utmost professionalism and integrity. If you are in the market to buy and want to purchase a vehicle, he is the person to visit. Gerald makes car buying a pleasant experience. I highly recommend checking him out. He takes customer service to the highest level!

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