If I could leave negative stars I would! I have bought 3 cars from INFINITI of Birmingham over the last 20 years. The buying experience was great, but the service department is AWFUL!!! You make an appointment, but they take 5 business days to diagnose your car. Why let me bring my car in if you know you can't get to it for another 5 days? What is the appointment for? There are no loaner cars available, and I expect better service from a luxury car dealer. I paid a lot of money for my car, and the disrespect they showed me is inexcusable. Barry, from service is incompetent. My car is just out of the warranty and they said I need a new transmission for 9K. You read that right.....$9,000.00!!!!! When I asked Barry several questions about the issue, he could not answer any of them. Not one! I seemed to be more knowledgeable about the mechanics of the car than he was. If I am about to drop 9K, I need you to explain what the issue is, and give me some other options. He just sat there with a smug look on his face. Apparently me asking them to honor the appointment and look at my car that day was too much. I told him just to bring me my car and I would get a second opinion. He made me wait for over 45 minutes to pull my car around. He said they couldn't locate my car. In reality, he was doing it on purpose because to show me who was in charge. I had debated trading it in, and buying a new car, as this is the first time I have had an issue with any transmission, and was sticker shocked. After the way he treated me, I will NEVER do any business with this company again. This could have all been avoided if they had honored my appointment, and then treated me respectfully. If they had simply done what they said they would do, and then not been passive aggressive. For any of you who want to buy an INFINITI, I would think again, or go to Huntsville or Montgomery to buy one. I bought a lemon and paid top dollar for it. The joke was on me. It's a real shame because I have loved my INFINITI and was a repeat customer.